FAQ – Iconoklast

How do I rent an artwork?

Choose your desired artwork from our collection and click on the “rent it now” button.

When can I expect to receive the artwork after payment?

After payment and identity verification, we aim to deliver your artwork within 5 working days. The first delivery is free. Most artworks are delivered by SwissPost against signature, whilst a few pieces will be delivered by a courier service.

How are the artworks protected during delivery?

Artworks are carefully packaged with tailored protection and transported by Swiss Post or a reliable logistics company. The artworks include our signature hanging system. Please remember to keep the protective box for returning the artwork.

What is the rental period?

The rental period is 1 month and will be automatically renewed unless cancelled until the end of the period. Please note that a minimum duration of 3 months applies.

What happens when the rental is renewed?

You will have the artwork for 1 additional month. The rental conditions remain the same.

Can I change the artwork during the rental period?

After you had the artwork for 2 months, you can change the artwork at any time. Log in to your account, go to "Rentals," and click on "change." Within the following 5 days, return your current artwork, and we will send you the new one. If the new artwork belongs to the same or a lower category, you'll only be charged for shipping. If you select an artwork of a higher category, the price difference will be charged in addition to shipping. The change triggers a new minimum duration of 3 months.

What happens if I change for a lower category?

You will be charged with the lower fee corresponding to the lower category as of the next 1-month rental period. The change triggers a new minimum duration of 3 months.

What happens if I change within the same category?

Nothing, your rental period will continue under the same conditions. The change triggers a new minimum duration of 3 months.

What happens if I change for a higher category?

You will be charged with the higher fee corresponding to the higher category as of the next 1-month rental period + the price difference for the respective days within your current rental. The change triggers a new minimum duration of 3 months.

Can I rent multiple artworks simultaneously?

Yes, you can choose and rent several artworks at the same time. Manage all changes in your "Account" section.

When can I cancel a subscription?

You can cancel any time after you had your artwork 2 months. The cancellation will have effect as per the end of the respective rental period.

How do I return the rented artwork?

To return your artwork, place it back in the original protective box and use the provided postage-paid sticker.

What happens if I don’t return the artwork at the end of the rental period?

Failure to return the artwork at the end of the rental period may result in additional charges. Please ensure timely returns to avoid any inconvenience. If you encounter any issues, please contact us.

Do I have to pay any shipment costs?

Yes, we charge shipping costs. However, we cover the shipment costs (including return) of your first delivery.

I lost / damaged the protective packaging. What can I do?

Please contact us. We will organize a shipment of a new box (fees apply).

What happens if I want to purchase the artwork?

If you fall in love with a rented artwork and wish to purchase it, please contact us.

Are there any restrictions on where I can display the rented artwork?

While you are free to display the artwork in your home or office, please avoid exposing it to harmful conditions such as extreme temperatures, humidity, direct sunlight or any strong odeurs.

What happens if the rented artwork gets damaged during my rental period?

In case of accidental damage during your rental period, please contact us immediately. Depending on the extent of the damage, we will assess the situation and guide you on the necessary steps, including potential repairs or replacement. Refer to our terms and conditions for more details on liability and damage resolution.

Can I reserve an artwork for a specific date or event?

We currently do not offer reservations for specific dates or events. Artworks are available on a first-come, first-served basis. To secure your chosen artwork, we recommend placing a rental order as soon as possible.

Is international shipping available?

Currently, our service is available within Switzerland only. We do not offer international shipping at this time. It is also not allowed to (temporarily) export the artwork.

How often is the artwork collection updated?

We regularly update our collection to offer you fresh and inspiring artworks. Keep an eye on our website for announcements about new additions and featured artists.

How do I keep track of my rental history and payments?

You can easily monitor your rental history and payments by logging into your account on our website.

What happens if I need to relocate during my subscription?

If you're moving to a new location within our service area, you can update your shipping address in your account settings. If you're relocating outside our service area, please contact us to discuss your options. We'll do our best to accommodate your situation and ensure a smooth transition for your rented artworks.

Do you provide advice in selecting the right artworks for my business?

We will work closely with you to understand your brand, vision, and workspace aesthetics. We then select artworks that align perfectly with your preferences, ensuring a cohesive and inspiring environment.

Can you assist with artwork installation?

Absolutely! For our Business Customers, we can handle all the logistics to ensure that your chosen artworks are thoughtfully and securely placed in your space, providing an effortless experience.

Are there discounts available for renting multiple artworks?

Yes, we offer favourable pricing to our Business customers when renting multiple artworks.

How do I get started with Iconoklast’s art rental for businesses?

Reach out to us at contact@iconoklast.ch. We will contact you to understand your specific needs and start creating an inspiring art-filled environment for your business.

How can I become a partner of Iconoklast?

Becoming a partner of Iconoklast is simple. Just reach out to us through our website or via email at contact@iconoklast.ch and we will be happy to discuss the potential ways of our cooperation.

What are the benefits of partnering with Iconoklast?

Become part of a community dedicated to promoting art accessibility and enhancing our environment with beauty. We look forward to discussing with you how can we enlarge our collection of accessible art, collaboratively use art to promote your business, or any other ideas that democratize art and serve a good purpose.

Can I offer my collection of paintings for rent through Iconoklast?

Absolutely! We will be happy to look at your proposed paintings and offer a remunerated collaboration.

What rental periods do you offer for businesses?

We offer flexible rental periods, allowing you to choose what suits your needs best. Options include short-term rentals for a specific event or long-term rentals.

FAQs

FAQs